Refund Policy

1. Overview

At VIP Innerwear, your comfort and satisfaction are our top priorities.
If you are not completely happy with your purchase, we’re here to help with an easy and transparent Return and Refund Policy.

This policy applies to all purchases made through our official website:
www.vip.in

2. Eligibility for Return

Due to the intimate nature of our products, returns are accepted only under the following conditions:

You have received a wrong product (different size, color, or style than ordered).
You have received a damaged or defective product at the time of delivery.
The product has a manufacturing defect detected within 7 days of delivery.

For hygiene and safety reasons, innerwear, briefs, trunks, and vests once opened cannot be returned or exchanged, except for the reasons stated above.

3. Return Timeline

You must raise a return or replacement request within 7 days of receiving the order.
Requests raised after this period will not be accepted.

4. Return Process

Visit www.vip.in/contact or write to support@vip.in with your Order ID and reason for return.
Our team will review your request and confirm eligibility.
If approved, we’ll schedule a reverse pickup through our courier partner (where serviceable).
Once the product is received and inspected at our warehouse, your refund or replacement will be processed.

5. Refund Method & Timeline

Refunds (if applicable) will be processed within 7–10 business days after product inspection.
Refunds will be made to the original payment method (Razorpay, UPI, debit/credit card, etc.).
In case of COD (Cash on Delivery) orders, refunds will be processed via bank transfer.

6. Non-Returnable / Non-Refundable Items

For hygiene and policy compliance, the following cannot be returned or refunded:

Worn, washed, or altered products.
Innerwear where hygiene seals/tags are removed.
Products bought under Final Sale, Clearance, or Discounted Offers.
Gift cards or coupon purchases.
stains, marks, stitches or holes in the product(s) caused by the consumer.

7. Exchange Policy

Exchanges are only available for size or color issues, and only if the product is unopened and unused.
Exchange requests follow the same process as returns.
If the requested size is unavailable, a refund or store credit will be issued.

8. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item:

Share photos or videos of the product and packaging within 48 hours of delivery.
Our quality team will validate and process a free replacement or full refund.

9. Cancellation Policy

Orders can be cancelled before they are shipped.
Once shipped, cancellation will not be possible; customers may initiate a return after delivery (as per eligibility).

10. Shipping Charges

Initial shipping charges (if any) are non-refundable.
Reverse pickup (return shipping) is free for eligible return cases (damaged/wrong item).
For voluntary returns or exchanges, standard pickup charges may apply.

11. Contact & Support

For all refund or return-related queries:
care@viporg.com , info@viporg.com
+91 9324952677 (Mon–Fri, 10:00 AM – 6:00 PM)

12. Policy Updates

VIP Innerwear reserves the right to modify this policy at any time without prior notice. The latest version will always be available on www.vip.in.